Return Policy
At NT Innovations, we strive to offer only the best in quality and service. However, we understand that sometimes a product may not meet your expectations. That’s why we have a clear and customer-focused return and replacement policy to ensure a smooth experience for you.
🗓 Return Window
You can initiate a return or request a replacement within 7 days of receiving your order. We encourage you to inspect your product as soon as it arrives so that any issues can be resolved promptly.
✅ Conditions for Return & Replacement
To qualify for a return or replacement, the item must meet the following conditions:
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The product must be unused, undamaged, and returned in its original packaging along with all accessories, manuals, warranty cards, and freebies (if any).
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The product must not be physically damaged or show signs of wear caused by misuse or improper handling.
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You must have a valid proof of purchase – order confirmation email or invoice.
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For electronics and accessories, serial numbers must match and tamper seals should be intact.
❗ Items like software, consumables, and products damaged due to customer mishandling are not eligible for return.
🔄 Replacement Policy
If your item arrives in a damaged condition, is defective, or does not match the description, we offer a free replacement:
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Report the issue within 48 hours of delivery.
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Our team will arrange for a pickup and replacement after validating the claim.
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If the product is not available for replacement, a full refund will be issued.
🚚 How to Request a Return or Replacement
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Email us at support@ntinnovations.in or use the Contact Us form on our website.
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Provide your Order ID, product name, a brief description of the issue, and photos (if applicable).
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Once your request is verified, we will guide you through the pickup or return process.
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After successful inspection, your refund or replacement will be processed.
💳 Refund Details & Timeline
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Refunds are issued to your original payment method (credit/debit card, UPI, net banking, etc.).
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Refunds are typically processed within 7–10 business days after the returned product is received and inspected.
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You will be notified via email once the refund has been initiated.
❌ Order Cancellation
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Orders can be cancelled only before dispatch.
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Once the product is shipped, cancellation is not possible. You may, however, initiate a return request after delivery if eligible.
💬 Need Help?
If you have any questions about our return policy or need assistance with a return, feel free to reach out to our support team. We are committed to ensuring your satisfaction at every step of your shopping journey.
📧 Email: support@ntinnovations.in
🌐 Website: www.ntinnovations.in (update as applicable)